FAQ2019-11-13T14:08:05+00:00

Frequently Asked Questions

What about insurance?2018-11-20T12:45:34+00:00

Insurance is included with your Motopool subscription. All approved drivers are covered by the Motopool insurance policy. The standard excess included in the policy is $1500. For more information refer to the membership agreement.

Who is a Motopool concierge?2018-11-12T09:57:50+00:00

Think of the Motopool concierge as your personal vehicle support team. Not only will they deliver your car, they’ll work with you to understand changes to your needs and help you choose the right car. Your concierge is there to help you maximise the benefits and the experience of your Motopool subscription.

How do I change cars?2019-11-13T12:13:42+00:00

To change cars you simply need to notify your Motopool Concierge of what car you want with at least 3 days’ notice and then simply come into our dealership to pick up the car which will be cleaned and fuelled and ready to go. This is provided you have a car swap available under your current plan – or you can pay $300 at any time to swap cars.

What vehicles are included with Motopool?2019-11-13T12:13:19+00:00

Motopool offers a variety of different cars including Small cars, SUV’s and Utes. We are constantly updating our vehicles so if you’re looking for something in particular get in contact with us to see if we can help. You can refer to the Motopool Cars Page for a current list or check out the Motopool website.

What is included in a Motopool subscription?2018-11-20T12:44:38+00:00

Your subscription includes insurance, registration, servicing, maintenance and roadside assistance. Any additional charges incurred through using the vehicles are the responsibility of the driver including tolls, fuel, parking infringements or speeding fines.

How much does it cost?2019-11-13T12:08:33+00:00

Motopool has 3 different plans each with a different price point. You pay the plan fee which gives you access to the different plan benefits and then also a car fee based on the car you select.

Starter Plan – $129 per week + Car Fee

Value Plan – $169 per week + Car Fee

Premium Plan – $199 per week + Car Fee

You also have a one off joining fee of $250 to sign up and may require a security deposit.

What are the differences between the plans?2019-11-13T12:08:06+00:00

Motopool offers 3 different plans to choose from. The main differences between the plans are:

  • Price per week
  • Number of KM’s included
  • Minimum Term
  • Car swaps available

To find out more check out the Cars Page.

How long can I keep a vehicle?2019-11-13T12:12:50+00:00

You can keep each car as long as you need it as the subscription is designed to be a flexible long term alternative to car ownership.

From time to time we may need to ask for a car back to carry out service requirements or to change the car over – in which case we will supply you with another similar car.

How new are the vehicles?2019-11-13T12:12:26+00:00

All of our vehicles are near new with current models ranging from 2018 on wards – this means you will always have the latest models available to you.

How well equipped are the vehicles?2018-11-12T10:03:06+00:00

Each car comes standard will all the bells and whistles you would expect to see in these latest model cars. Each car is unique and you should refer to the Motopool Vehicle Guide to check out all the details on each car to help you choose the right vehicle.

Are pets allowed in vehicles?2018-11-12T10:03:46+00:00

We do allow pets in certain cars – to find out which one either consult the Motopool guide located in your vehicles or speak to your concierge.

How much advance notice is required to flip (change) cars?2019-11-13T12:11:13+00:00

The standard time to notify Motopool or request a car is 3 days. This gives us time to ensure that we always have the right car available to you. The more notice you give the better but we will always work to accommodate urgent requests for our members.

How do tolls work?2018-11-12T10:04:33+00:00

Tolls are not included in the membership fee. If you do utilise tolls while driving these will simply be added to your future subscription fees.

What happens if my vehicle needs repair?2018-11-12T10:05:17+00:00

As all Motopool cars are near new you should never have to worry about repair issues. However, if something unexpected should happen – simply notify your Motopool concierge and we will get you back on the road as quickly as possible.

What happens if I get into an accident?2018-11-20T12:53:21+00:00

Firstly call 000 if anybody is hurt or if you think drugs or alcohol may be involved or the other party to the accident refuses to exchange contact details.

Call us on 07 3884 9494 to report the accident. If the car is driveable you can continue on your way and notify us when you can or send us an email including your details, the car’s rego and a brief message around the damage/accident.

Be sure to get all the information at the scene of the accident including the registration numbers of any vehicles involved, driver’s details including the full name, license number, address, phone number and date of birth. Please also get the details of any witness’s to the accident and photographs that may be helpful. If the police have been called pleas ensure you also get the police report number and the name of the officers attending. These can be sent to: concierge@motopool.com.au

Is there a per kilometre charge per month?2019-11-13T12:10:24+00:00

The Motopool subscription includes between 250 – 750 KM’s per week depending on the Subscription Plan you are on. If you use additional KM’s over this then they will be charged at 30 cents per KM and are charged on a monthly basis.

Can anyone else drive the vehicle?2018-11-20T12:54:12+00:00

Yes, you can register additional drivers as long as they are eligible and add them to your account. You can register up to 2 additional drivers.

Am I responsible for the Motopool car?2018-11-12T10:09:46+00:00

Yes, we expect our members to take care of the Motopool cars as if they owned them themselves. Please drive carefully and follow all laws at all times. We also expect you to keep the car clean and to notify us of any excessive mess or damage to the car.

Who pays for fuel?2019-11-13T12:10:02+00:00

While using the car you are required to pay for fuel as needed. All Motopool cars are delivered with a full tank of fuel. There is no need to fill the car when returning it if you don’t want to as we will re-fuel as part of the service and simply charge a fixed rate per litre which will be charged to your monthly fees. The set price for fuel is listed in the member manual on our website.

When is payment due?2019-11-13T12:09:41+00:00

A valid credit card is required during signup along with your bank details to set up a direct debit. Your first payment will be charged in advance when your first vehicle is delivered. This will include your weekly subscription fee along with the one off joining fee and any security deposit that may be required.

Subsequent fees will be charged weekly in advance along with any additional charges incurred for fuel, tolls or excess KM’s which are charged monthly.

What is the minimum sign up to Motopool?2019-11-13T12:09:13+00:00

The minimum term differs depending on the plan you select. The shortest minimum term is available on the Premium Plan which is 2 months and the longest minimum term is 3 months. Motopool is a weekly subscription service meaning it will automatically continue each week until you notify us you wish to hand the car back. The handback notice period is 7 days provided you have completed your minimum term.

What if I want to stop and start again?2019-11-13T12:08:56+00:00

If you do wish to stop your subscription at some point – say you’re going overseas for a holiday – and want to start back up you can. As long as you have completed the initial minimum term for your plan – then you can start back up again without having to re-pay the joining fee. You can also change between the different plans on a monthly basis if you wish.